Step 1

You may be able to get help with childcare costs through Universal Credit, Tax-Free Childcare, or funding from your college or university:

Universal Credit – up to 85% of childcare fees / Tax-Free Childcare – covers 20% of childcare fees

College Funding – up to 100% of childcare fees for approved courses / University Grant – up to 85% of childcare fees

Step 2

Make an Initial Enquiry

We advise to apply for your Government Funded Code prior to completing our Enquiry Form.

We may check your code upon submission of your Enquiry Form, so please ensure your details and code are correct.

Upon submitting this form, you will be redirected to our online diary to schedule your visit. Alternatively, you can come back to our website to use the online diary below.

Step 3

Book a Visit, Call Back or Support Meeting After Completing Step 2.

If you asked us to book your visit on the enquiry form, we’ll do this for you. Sometimes, we may give you a quick call just to confirm a few details.

Step 4

Deal with Finances.

A full month’s childcare or consumables fee is payable, even if your child starts partway through the month. Any adjustments will be reflected in your next invoice.

Your first invoice or receipt will be issued upon payment confirmation. For Tax-Free Childcare payments, access will be provided once funds have cleared into our bank account. Please check your Tax-Free Childcare account to confirm this. Parents using the 15-hour funded entitlement who choose to pay for consumables, as well as college-funded parents, may proceed directly to Step 5. A consumables invoice will follow. University-funded parents must pay their 15% childcare contribution in advance of the start date.

Please read our Terms of Agreement prior to making your first payment.  Access to our registration portal will be granted once the first full month’s payment has been received, allowing parents to complete the registration forms and book the settling-in sessions.

Step 5

Notify A Start Date.

Please do not select your preferred start date until your first childcare payment has been made, you have linked us to your CGPS account (if you are a student), and your initial four weeks’ 15% contribution has been paid, as required by the Childcare Grant Payment Service. College-funded parents may select their preferred start date once their childcare application has been submitted to their college. We will then issue a formal quotation to the college to enable them to process your childcare application.